Refund policy

30-day satisfaction guarantee

We want you to love your skincare. If you are not completely satisfied, you can return your items within 30 days of receiving your order for a refund.

How to return an item

Contact us at info@beautybyevangeline.com before sending anything back. Include your order number and the reason for the return, and we will send you return instructions.

To be accepted, returned products must be in their original packaging.

Return shipping costs

Return shipping costs are the customer’s responsibility, and original shipping costs are non-refundable.

Damaged or defective items

If your order arrives damaged or defective, contact us right away at info@beautybyevangeline.com with photos of the issue and your order details. We will arrange a replacement or a refund as quickly as possible.

After 30 days

Our satisfaction guarantee applies to the first 30 days after delivery. After that, returns are no longer accepted.

Refunds

Once we receive your return, we process it within 5 to 7 business days. Approved refunds go back to your original payment method and usually take 3 to 5 business days to appear. Some banks take longer.

Retail stores and clinics

Orders placed on beautybyevangeline.com cannot be returned to retail stores or clinics.

Questions

Email info@beautybyevangeline.com or call +1 416 518 0366.